For online orders, we accept PayPal, Australian credit/debit cards (excluding American Express), Zip, and bank transfers. In-store, we accept cash, Australian credit/debit cards (excluding American Express), Zip, selected gift cards, and gift vouchers.

Your order number will appear after successfully completing the checkout – you will also receive a confirmation email with your order number. That order number is what you should place in the customer reference field so that we can match it with your order.

In order for us to dispatch pre-ordered and back-ordered products as quickly as possible, we ask that customers pay the full amount up-front for orders. But don't worry -- if the product you order is cheaper upon arrival, we'll credit you the difference!

Sadly we have stopped offering layby as a fulfilment option. We are only able to take deposits in-store on items that are available for pre-order.

There are a number of reasons why this can be the case. For credit or debit card orders, each payment passes through a verification stage to ensure their security and validity. We would recommend that if your order is showing as on hold that you check your email or call our store for further details.

Yes! Please reply to the order confirmation email with a request to cancel the order, and we can process a cancellation for you. Please note that once orders are packed we are unable to cancel them, so if you change your mind, please let us know as soon as possible! Additionally, we cannot process cancellations of orders via phone, or without the confirmation email attached.

Reasons for declined payments include but are not limited to: use of international credit cards, verification issues, or issues with purchases made overseas. If you feel your order should be processing properly but isn't, please give us a call or send us an email with the details of your issue.

Once you opt to collect your order in-store, that order joins a queue of orders to be picked by our in-store staff. Once collected, you'll receive an email from our staff indicating that it's ready for collection.

To ensure that the collection of your order is as smooth and quick as possible, please ensure that you have a valid form of identification with you, as well as the invoice number for the order that you are collecting, and the credit card that you used to pay for the order (if applicable).

Yes! In the order comments, please specify the name of the individual who will be collecting on your behalf. Alternatively, if you're suddenly unable to collect and need to make alternative arrangements, please reply to the order confirmation email to let us know, and we'll amend the order for you. We are unable to authorise changes over the phone, or without the confirmation email attached.

We only send emails regarding orders ready to collect when the complete order has been picked. If an order can only be partially fulfilled, we hold off on sending the notification. If you'd like to pick up a portion of your order as they come into stock, please call our store or send us an email requesting it.

Once we send the initial email indicating that your order is ready, we will send a reminder 5 days from that point. After 14 days, we will pass the money paid to store credit minus a $10 cancellation fee.

If you've not yet received an email, don't fret! We may be in the process of preparing your order, or it may only be partially fulfilled. If it has been a few days time since your order was placed and you've not received communication from us, you are welcome to call us to check its progress.

Yes! Please reply to your order confirmation email specifying the period of time you need before you'll be able to pick up your order.

The Gamesmen does not have an explicit price matching policy. While we are open to the possibility of price matching in-store, we can't make guarantees. We do not price match online, or over the phone. If you've seen a product for cheaper than advertised in-store, please let our staff know and they will try to assist.

We do often offer discounts and deals on specific products and bundles. In order to be the first to find out about them, follow us on social media, or sign up for our email newsletter!

We are in a position to offer discounts for bulk orders. Please send us an email if you wish to enquire about what we can offer. Additionally, we are sometimes able to offer extra savings if you make large purchases in-store, so please feel free to ask.

Some items allow back-orders: these are items that we expect to receive more of in the near future. You are welcome to check these items out as per usual, and we'll fulfil your order as they come in. Others may not offer you the opportunity to back-order: these will likely not come back into stock any time soon, if ever, but please call us if you'd like to double check.

Not likely! As our stock updates in real-time, your order may have allocated the last product of that type that was in stock. If you're unsure, you're welcome to call our store to confirm your order with us.

If you're coming to our store to purchase a particular item that you can see is in stock, please call us to have it put aside. Please note that our in-store staff cannot insure your product against online purchases, and can only hold the item for 24 hours, at which point it returns to our shelves. To ensure that the product you'd like is available, we always recommend purchasing online and opting to collect in-store.

All products sold at The Gamesmen are usable within Australia. All consoles are Australian stock, and pictures on the product pages of games reflect the region that it is from. For the most part, all of our games are Australian stock, however there are notable exceptions: games that are out of print locally, or imported titles that have not seen a release here. There may be discrepancies with downloadable content for these titles, but the games themselves are fully functional.

Orders are dispatched once all items in the order are in stock. If you've ordered a mixture of in stock and pre-order or out of stock items and wish to split the order, please contact us (additional shipping charges may apply).

When ordering online please refer to the shipping calculator on the product page for an estimated dispatch date.

Generally speaking the best recourse is to check all common drop points like porches, letter boxes etc for the parcel or a sign of attempted delivery. If you've not already done so, this is a great first step. Beyond that, there are many reasons as to why parcels haven't shown up yet, such as incorrect mail redirection or an address issue. If your order is over 7 days past due, please contact us and we will do our best to chase up.

There are circumstances in which orders are not dispatched during the expected time period. Orders with pre-ordered or out of stock items will be held until the product in question is available for dispatch; particularly large or complex orders may take some extra processing time; and lastly, orders made during particularly busy periods of time may incur some extra processing time. We appreciate your patience during these instances, but if you feel your parcel should have shipped but hasn't, please call our store or email us for an update.

Our courier service performs pickups twice a day: once in the morning, and once in the afternoon. Orders placed before 9:30AM are eligible for same day delivery via the morning pickup, whereas orders placed after 9:30AM will be picked up in the afternoon for a next day delivery.