General Product Support
Following is some general troubleshooting suggestions that apply to a broad range of products that we sell.
1. Let’s get the obvious out of the way…
Follow the instruction manual
Save yourself hours of time and frustration by following this simple rule. Pay particular attention to:
- The order in which steps must be followed
Many times we’ve seen one wrong step lead to issues that may not be simple to resolve (eg. connecting a USB device before installing the software when the manual says otherwise).
- Connection diagrams
Has it been connected as per the instructions? Are any connections (trip cables) loose? Do any of the connections need to be made in a certain way (line up the pins before plugging in/twist to lock/push until it clicks…)
- If Configuration or setup is required (not just ‘Plug and Play’)
Some products are plug and play, and some require configuration (either of the product or on the game/device it is working with)
Common examples: - Wireless products need to be synchronised/paired
- Mapping/Configuring controls in a game for a joystick/gamepad
- Adjusting the graphics settings in games to match your systems performance
- Software, driver of firmware updates may be required before use
2. Still having trouble?
Check your Products Official Support Page for Solutions & Updates
You've followed the instructions perfectly and your product still won’t work correctly? Chances are you’re not the only one… manufacturers & publishers usually list the most common issues on their support pages, as well as how to resolve those issues.
Please find below direct links to the support pages for some of our most popular product lines, if a link is not provided below for your product, please refer to the instruction manual for support contacts.
|
Manufacturer |
Brand(s) |
Support Page(s) |
Phone Support* |
|
Microsoft |
Xbox |
1800 555 741 |
|
|
Sony |
PlayStation |
1300 365 911 |
|
|
Nintendo |
|
(03) 9730 9822 |
|
|
Thrustmaster |
|
|
|
|
Mad Catz |
Mad Catz |
|
|
|
Tritton |
|
||
|
Saitek |
|
||
|
Cyborg |
|
||
|
Turtle Beach |
|
|
|
|
Software Publishers |
|||
|
EA |
EA (Electronic Arts) EA Sports Origin |
(03) 8820 5177 |
|
|
Ubisoft |
Uplay |
|
|
|
Other useful support pages |
|||
|
Steam |
Required to install many PC games |
||
|
Can you RUN it? |
Online tool to check if your computer is capable of playing a particular game based on that games minimum system requirements |
||
*Call charges and operating hours may vary, refer to the Publishers/Manufacturers website for more information.
Redemption Codes (PC Game CD Keys, Gift Cards, etc…)
Carefully check for commonly confused characters, often some codes are printed in a font that makes some of the following characters hard to distinguish.
- 0,o,O,Q,D
The number 0 (Zero) vs. lower or upper case letter O/o vs. uppercase Q/q vs. uppercase D/d - B,8
The uppercase letter B vs. the number 8 - I,l,1
The lowercase letter L/l vs. the uppercase letter I/i vs. the number 1 - G,6
The uppercase letter G/g vs. the number 6
Also consider that you are sometimes required to include the hyphen (-) when entering the code, however this varies from product to product.
3. Need to return your product?
If your product is suffering from a manufacturers fault you may be eligable for a repair, replacement or refund. Please read through our Returns Policy to ensure a smooth return process.
