• AusPost are experiencing delays in some regions which may affect your order.

    Need to get in touch?

    During Business Hours

    • Call us - Phones temporarily closed during Sydney COVID restrictions

    • Visit the store - Store temporarily closed during Sydney COVID restrictions

    or

    • Email us using the contact form in the support widget at the bottom right of the screen

     

    WHEN CAN I EXPECT A REPLY?

    Due to higher than normal demand our customer support team will reply within the next 48-72 hours. The normal reply times are Monday to Friday 9am - 5pm (Sydney Time and excluding public holidays).

     

    ARE YOU FOLLOWING UP YOUR ORDER?

     Due to the recent announcements from Aus Post regarding delays and the volume of parcels in the Aus Post network at the moment some parcels are not tracking as per normal. Scanning events in sorting facilities have been skipped in order to speed up the process. We apologise for the inconvenience however we are unable to track these items and often they are being delivered without the normal scanning updates. Please be patient and check for the latest updates at auspost.com.au/service-updates

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