Careers

Become a part of The Gamesmen Family!

Interested in joining The Gamesmen family? Look below for potential career opportunities

Join the Gamesmen Team!

Join our awesome Gamesmen Family in our 40th Year in business!

The Gamesmen are an Australian owned and operated family run business who have been trading since 1982. We have both a retail store in Penshurst NSW and an online fulfilment warehouse located in Riverwood. We sell video games, board games, toys and puzzles to our customers. We work as a team, value our employees and are passionate about what we do.

Job Application Requirements

  • Email your resume with a cover letter to with the position you are applying for as the subject line.
  • Applicants without a cover letter will not be considered.
  • Include your availability in your cover letter.
  • Please do not call the store as all calls will be directed to the email address.

If successful you will receive a brief phone interview in the days after your application and a follow up interview. Unfortunately we cannot reply to all applicants.

Current Positions

WAREHOUSE Workers positions AVAILABLE – FULL TIME & CASUAL POSITIONS AVAILABLE

We are looking for warehouse pickers to join our team, in a fast-paced, busy working environment.

What you’ll be required to do:

  • Pick and pack orders with a high attention to detail.
  • Be able to follow procedures when putting away stock into bin locations. 
  • Have basic Math’s and Computer Skills to operate barcode scanners and tablets.
  • Perform stocking duties – restocking and reorganising stock for optimal storage.
  • Packing online orders for dispatch. 
  • Be a valuable team member and work quickly to assist your team and improve the warehouse flow. 
  • Be flexible in your job role and adapt to changing roles quickly. 
  • Be physically fit – you will be on your feet all day and should be able to lift/carry heavy items.  

To be successful for this job, you must meet the below requirements:

  • Must be able to speak and read English proficiently
  • Some interest or experience in gaming, board games and/or toy products is preferred.
  • Ability to follow procedures accurately (picking, packing, or receiving products without errors) – high attention to detail.
  • Basic maths and computer skills (Digital scanners, and tablets)
  • Ability to follow instructions and communicate effectively.
  • Be physically fit and enjoy working in a warehouse environment. Ability to lift & carry heavy items

This is a fast-paced, busy work environment. Please only apply if you feel you can physically withstand this working environment.

Warehouse Hours are Mon-Fri 9am-5pm with some weekend work in peak periods. 

RETAIL STORE ASSISTANT – FULL TIME & CASUAL POSITIONS AVAILABLE

We are looking for Full-Time and Casual Retail Assistants to join our awesome team located in Penshurst, NSW. We are looking for motivated, enthusiastic staff who have a passion for all things gaming and pop culture. You will be required to greet, serve, and provide exceptional service to our customers as well as maintain, clean, and merchandise our iconic store. 

What you’ll be required to do:

  • Welcome and greet customers and assist them with sales and enquiries both in store and on the phone.
  • Assist customers in selecting and purchasing products and be knowledgeable in The Gamesmen’s products, both current and upcoming.
  • Deal with customer complaints and issues in a respectful and productive way.
  • Maintain a positive and helpful attitude for customers and your team.  
  • Processing counter sales through POS and the handling of cash registers.
  • Assist with picking and transferring of stock for internal transfers.
  • Merchandise shelf displays and ensure that the store is well presented.
  • Ensure that the store, counter, and backroom is clean and tidy, and assist with store cleanliness and sanitation.
  • Follow ad-hoc instructions from the store manager.
  • Required Experience, Skills, and Qualifications

In this role you must have the following:

  • Proven experience in a retail or customer service role (a minimum of 2 years)
  • Have an interest in Board Games, Video Games and Pop Culture. 
  • Ability to follow direction and follow the store's procedures.
  • Ability to work as a team and show initiative in tasks.
  • Able to work at least one weekend day and two weekdays. Please include your availability in your cover letter. 
    Be able to speak and read English proficiently.

ADMINISTRATION / CUSTOMER SERVICE - FULL TIME POSITION

Consideration will be given to a Permanent Part-Time position if you can commit to 25-30 hours per week.

We are seeking a motivated and passionate Administration and Customer Service super star to join our team in Riverwood NSW. Working Monday-Friday 9-5pm, this will be a diverse role assisting the various departments in the office. 

It will suit an individual who is able to multi-task and switch between a variety of tasks on any given day. This will also involve assisting the Customer service department with phone and email enquiries regarding online orders or returns issues.  A knowledge or interest in Video Games, Board Games, Pop Culture and Toys will assist you in this role, but is not essential if you are a fast learner. You must be willing to communicate with suppliers and customers on a regular basis both over the phone and via email. 

You must have at least 2 years’ experience in customer service and/or administrative roles. You will need to have intermediate Microsoft Excel skills and provide support to the Buying Team at The Gamesmen. You will need exceptional verbal and written communication skills. 

What you’ll be required to do

Customer Service

  • Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
  • Escalate complex issues to senior support staff as required.
  • Continuously strive to improve the customer experience and identify areas for improvement within the customer support department.
  • Address any customer related issues with the website, products, orders, and deliveries to the relevant department/s.
  • Initiate and process customer returns to ensure that the customer receives the best possible outcome.
  • Liaise with our suppliers and freight partners to resolve customer issues.

Administration

  • Keying of purchase orders into the Inventory Management System (IMS) and sending to suppliers or warehouse staff
  • Assisting with product management i.e. code creation and database maintenance
  • Liaison with suppliers regarding purchase orders or ETA’s and tracking orders.
  • Assisting Buyers with various adhoc tasks and support.
  • Help with the execution of projects.
  • General day to day admin jobs 
  • Contact suppliers via phone and email for product support.  

Required Experience, Skills, and Qualifications

In this role you must have the following:

  • Proven experience in a customer service or administration role (a minimum of 4 years) in a fast-paced, high-volume environment.
  • Intermediate Microsoft Excel and computer skills.
  • Exceptional written and verbal communication skills.
  • Time Management skills, with the ability to prioritise and multitask between various roles in the office. 
  • Want to help and assist in various parts of the business.
  • Ability to follow procedures and a high attention to detail.
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